Hosting & infrastructure
Uplink shall host the Client's website on European infrastructure, including DNS, CDN, TLS certificates, and firewall configuration. No separate hosting invoice shall ever reach the Client.
V2Internal draft · Service contractBack to canonical
Service agreement · draft
A contract, not a crossed-fingers arrangement.
Most hosting deals are vague. This one is written down. Below is exactly what Uplink commits to — and exactly what happens if we fail. Read it like a contract, because it is one.
Party A
Uplink Sites B.V.
Party B
The Client
Effective
On first monthly billing
Article I — Our commitments
Continuous security
Uplink shall apply security patches, framework updates, and dependency upgrades within 48 hours of disclosure. Known zero-day vulnerabilities affecting the Client's site shall be patched the same business day.
Backups & recovery
Uplink shall perform automated daily backups with point-in-time restore capability. A full restore shall be executable within two (2) business hours of a written request.
Response times
Non-urgent requests submitted by email shall be acknowledged the same business day and resolved within the next business day. Urgent incidents (outage, data loss, security breach) shall begin triage within sixty (60) minutes.
Small changes
The Client is entitled to unlimited minor content edits — copy, imagery, small layout tweaks — at no additional cost beyond the monthly fee. Larger changes are scoped, quoted, and approved in writing.
No lock-in
The Client may terminate this arrangement at the end of any billing period. Uplink shall cooperate in full with any handover, delivering source artefacts, content exports, and DNS records within five (5) business days.
Article II — If we fail
Remedies.
Vague promises are worthless. These are real, billable consequences for real failures — enforceable in writing.
TriggerRemedy
Site down > 1h (business hours)50% credit on next month
Site down > 4h (business hours)100% credit on next month
Backup unrecoverableThree months free + root-cause report
Missed SLA on urgent incidentWritten incident review within 5 business days
Article III — Execution
Signed, both sides.
This agreement is enforceable when both parties acknowledge the terms. Send us a yes by email and we send you this document countersigned.
Signature — Client
Name & date
Signature — Uplink
Bas, on behalf of Uplink Sites
Always countersigned before we start hosting.
FAQ
Veelgestelde vragen over hosting & onderhoud
Alles wat we krijgen als we iemand op ons plan zetten.
Moet ik mijn domein verhuizen?+
Alleen als je dat wilt. We kunnen je bestaande domein met één DNS-wijziging naar onze hosting laten wijzen, of het domeinbeheer overnemen als je één ding minder wilt bijhouden.
Is SSL echt inbegrepen?+
Ja — certificaten, vernieuwingen en HTTPS setup zitten allemaal in het plan. Je krijgt nooit meer een browser warning of een verlopen-certificaat mail.
Wat betekent 'snel' in de praktijk?+
Europese edge delivery, geoptimaliseerde assets en regelmatige performance audits. Voor de meeste sites die wij draaien blijven PageSpeed scores boven de 95 op mobiel.
Hoe worden kleine wijzigingen verwerkt?+
Kleine tekstupdates, afbeeldingswissels en lay-out aanpassingen zitten erbij. Grotere wijzigingen — nieuwe pagina's, nieuwe features — worden apart geoffreerd, en we zijn altijd duidelijk over welke het is.
Kan ik altijd opzeggen?+
Ja. Geen lange contracten. Maand-tot-maand, opzegbaar aan het einde van elke periode. We geven je content terug en helpen met de overdracht als je ooit weggaat.
Contact
Laat ons hosting uit handen nemen
Vertel ons over je huidige site en we leggen uit hoe we het overnemen.
Contact